Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please submit the Contact Us form available on our website. If your return is approved, we will provide the correct return address and clear instructions on how and where to send your package.

A prepaid return shipping label may be provided when applicable. Please do not send any product back before receiving approval and return instructions from our support team. Items returned without prior authorization will not be accepted.

DAMAGES AND ISSUES

Please inspect your order immediately after delivery. If your item is defective, damaged, or incorrect, please contact us through the Contact Us form as soon as possible.

Include your order number, a description of the issue, and clear photographs or videos of the product and packaging. We will review the information and work to resolve the issue.

EXCEPTIONS AND NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants.
• Custom-made, personalized, or special-order products.
• Personal care, hygiene, or grooming products that have been opened or used.
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

Sale items may be non-returnable unless they arrive damaged, defective, or incorrect. Please contact us through the Contact Us form if you have questions about a specific product.

EXCHANGES

The fastest way to receive a different product is to request a return for the item you currently have. Once the return has been approved, you may place a separate order for the replacement product.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.

The item must be unused, unworn, with all original tags, and in its original packaging. You will also need the receipt or proof of purchase.

REFUNDS

We will notify you after we receive and inspect your return and let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank, PayPal, or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us using the Contact Us form on our website.