Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to FurWing Market.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to FurWing Market. FurWing Market operates this online store and website, including all related information, content, features, tools, products, and services provided to customers.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on our website, govern your access to and use of FurWing Market.

By visiting our website, browsing our products, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service.

If you do not agree with these Terms of Service, you must not access or use our website or purchase products from our store.

SECTION 1 — ELIGIBILITY AND ACCOUNT ACCESS

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence.

If you permit a minor to use the website through a device, account, or payment method that you control, you accept responsibility for that minor’s activity.

You may be required to provide information such as your name, delivery address, billing information, telephone number, or email address when placing an order.

You agree that all information you provide is accurate, complete, and current. You are responsible for updating your information when necessary.

If you create an account, you are responsible for protecting your login credentials and for all activity carried out through your account.

You may not sell, transfer, assign, or provide your customer account to another person without our prior permission.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

FurWing Market offers products and accessories intended primarily for pets, including cats, dogs, birds, and other animals.

We make reasonable efforts to display product photographs, descriptions, dimensions, features, materials, colors, and other information accurately.

However, the appearance and color of a product may vary slightly depending on your screen, lighting, device settings, manufacturing updates, or supplier variations.

Product images may include props, animals, decorations, or surrounding objects that are not included with the purchased product unless expressly stated in the product description.

Measurements may vary slightly because of manufacturing or manual measurement differences.

We reserve the right to:

• Update product descriptions or images.
• Correct inaccurate product information.
• Change product prices.
• Limit product quantities.
• Discontinue products.
• Refuse the sale of a product when necessary.

Any recommendations, guides, or descriptions on our website are provided for general informational purposes only. They do not replace professional veterinary advice.

Customers are responsible for selecting products that are suitable for their pets’ size, age, health, behavior, and individual needs.

Products should be used according to the manufacturer’s instructions. Pets should be supervised when using toys, climbing furniture, grooming tools, feeding products, collars, accessories, or any product that may present a risk if misused.

You should stop using a product immediately if it becomes damaged, unsafe, or unsuitable for your pet.

SECTION 3 — PRODUCT AVAILABILITY

All products are subject to availability.

A product appearing on our website does not guarantee that it will remain available after an order is submitted.

If a product becomes unavailable after an order is placed, we may:

• Cancel the affected item.
• Offer a suitable replacement.
• Offer store credit when accepted by the customer.
• Issue a refund to the original payment method.

We will make reasonable efforts to inform the customer when an ordered product cannot be fulfilled.

SECTION 4 — ORDERS

Submitting an order represents an offer to purchase products from FurWing Market.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed.

We reserve the right to accept, decline, limit, hold, or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment.
• Incorrect prices or product information.
• Product unavailability.
• Incomplete customer information.
• Delivery restrictions.
• Unusually large quantities.
• Suspected resale or commercial redistribution.
• Violations of these Terms of Service.

If we cancel an order after payment has been processed, the applicable amount will be refunded to the original payment method.

Customers must carefully review the products, quantities, variants, colors, sizes, payment information, and delivery address before submitting an order.

We cannot guarantee that an address, product, or order can be changed after processing has started.

Requests to cancel or modify an order should be submitted as soon as possible through the Contact Us form on our website.

SECTION 5 — PRICES, CURRENCY, AND PAYMENT

Product prices are displayed in the currency shown on our website.

Prices, discounts, promotions, and special offers may change without notice.

The amount charged will be the amount shown during checkout and confirmed in the order confirmation, subject to corrections permitted under these Terms.

Unless expressly stated otherwise, product prices may not include:

• Shipping charges.
• Taxes.
• Customs duties.
• Import fees.
• Handling charges.
• Currency conversion fees.
• Other charges imposed by governments, banks, payment providers, or delivery carriers.

Payments may be processed by third-party payment providers, including PayPal or other payment services made available during checkout.

We do not directly control the security procedures, authorization decisions, currency conversion rates, processing times, or fees imposed by third-party payment providers.

By submitting payment information, you confirm that:

• The information is accurate and complete.
• You are authorized to use the selected payment method.
• The payment provider may process the transaction.
• You will pay all applicable charges associated with the order.

We reserve the right to correct pricing errors, even after an order has been submitted. When appropriate, the customer may be offered the option to continue with the corrected price or cancel the affected item.

SECTION 6 — DISCOUNTS AND PROMOTIONS

Discounts, promotional codes, free-shipping offers, and special campaigns may be subject to separate conditions.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Discounts cannot be exchanged for cash.
• Promotions cannot be applied retroactively.
• Promotions may exclude particular products, locations, or customers.
• Promotions may be modified or ended at any time.
• Orders involving misuse of promotions may be canceled.

If promotional terms conflict with these Terms of Service, the specific promotional terms will apply to that promotion.

SECTION 7 — SHIPPING AND DELIVERY

Shipping destinations, estimated delivery times, available carriers, and shipping fees are displayed on our website or during checkout.

Delivery dates and transit times are estimates and are not guaranteed.

Orders may be fulfilled by third-party suppliers, fulfillment partners, warehouses, or delivery carriers.

Delivery may be delayed by circumstances outside our reasonable control, including:

• Carrier delays.
• Weather conditions.
• Customs inspections.
• Public holidays.
• High order volumes.
• Incorrect delivery information.
• Supplier processing delays.
• Transportation disruptions.
• Government restrictions.
• Events of force majeure.

Customers are responsible for entering a complete and accurate shipping address.

FurWing Market is not responsible for delays, failed deliveries, or additional charges resulting from incomplete or inaccurate information supplied by the customer.

If a package is returned because of an incorrect address, refusal, non-collection, or an unsuccessful delivery attempt, additional shipping fees may apply before it can be sent again.

Tracking information may take time to update after the shipping label is created.

Please review our Shipping Policy, available on our website, for additional information.

SECTION 8 — INTERNATIONAL ORDERS, CUSTOMS, AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are the customer’s responsibility.

Customs authorities may inspect, delay, or refuse shipments according to local laws.

FurWing Market does not control customs decisions and cannot guarantee that an international package will avoid additional charges or delays.

Customers are responsible for confirming that the ordered products may legally be imported into their country or region.

SECTION 9 — RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, damaged products, incorrect items, cancellations, and refunds are governed by our Return and Refund Policy, which is available on our website.

Customers must contact us through the Contact Us form before returning a product.

Products sent without prior approval or instructions may not be accepted.

When a return is approved, we will provide the appropriate return instructions and, when applicable, the correct return destination.

Return addresses may vary depending on the supplier, warehouse, product, or fulfillment location.

Refund processing times may vary depending on the payment provider or financial institution.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

SECTION 10 — DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Customers should inspect their order as soon as it is delivered.

If a product arrives damaged, defective, incomplete, or different from what was ordered, the customer should submit the Contact Us form as soon as possible.

The request should include:

• The order number.
• A clear description of the problem.
• Photographs or videos of the product.
• Photographs of the packaging and shipping label when relevant.

We may request additional information before providing a resolution.

Depending on the circumstances, an appropriate resolution may include:

• Replacement.
• Refund.
• Partial refund.
• Store credit.
• Replacement parts.
• Other reasonable assistance.

Products damaged through misuse, modification, improper assembly, lack of supervision, ordinary wear, or failure to follow instructions may not qualify for a refund or replacement.

SECTION 11 — THIRD-PARTY SUPPLIERS AND SERVICES

Some products may be sourced, stored, processed, or shipped by third-party suppliers and fulfillment partners.

Our website may also use third-party services for payments, shipping, analytics, advertising, customer communication, or other operational functions.

We may share the information reasonably necessary for these providers to perform their services, subject to our Privacy Policy.

Third-party services may have separate terms and privacy practices. Customers should review those terms when applicable.

We are not responsible for services, websites, or content operated independently by third parties, except to the extent required by applicable law.

SECTION 12 — OPTIONAL TOOLS

We may provide access to tools, applications, or integrations offered by third parties.

These tools may be provided on an “as available” basis and may be subject to the third party’s own terms.

Your use of optional third-party tools is at your discretion and risk.

We may add, change, suspend, or remove website features, integrations, tools, or resources at any time.

SECTION 13 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not necessarily represent an endorsement.

We do not control and are not responsible for the accuracy, availability, safety, products, services, terms, or privacy practices of third-party websites.

Transactions completed on third-party websites are between the customer and the relevant third party.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

FurWing Market is powered by Shopify, which provides the platform used to operate our online store.

Sales and purchases made through our store are transactions directly between the customer and FurWing Market.

Shopify is not the seller of the products offered by FurWing Market and is not responsible for the fulfillment, quality, safety, delivery, return, refund, or use of those products.

To the extent permitted by law, customers release Shopify and its affiliates from claims arising directly from transactions conducted with FurWing Market.

SECTION 15 — PRIVACY

Personal information collected through our website is handled in accordance with our Privacy Policy, available on our website.

Because our store is hosted by Shopify, Shopify and selected service providers may process information required to operate, secure, improve, and provide the store.

Information may also be processed by payment providers, delivery companies, suppliers, analytics services, and other partners involved in fulfilling orders or operating the website.

By using our services, you acknowledge that information may be processed in countries other than your country of residence, subject to applicable privacy laws and safeguards.

SECTION 16 — INTELLECTUAL PROPERTY

The website and its contents, including its design, layout, branding, text, logos, graphics, photographs, videos, icons, and other materials, are owned by, licensed to, or lawfully used by FurWing Market and the relevant rights holders.

Product names, photographs, descriptions, trademarks, and materials belonging to suppliers, Shopify, or other third parties remain the property of their respective owners.

You may use the website only for lawful, personal, and non-commercial shopping purposes.

Without prior authorization, you may not:

• Copy or reproduce substantial website content.
• Modify or create derivative works.
• Republish or distribute our materials.
• Use our branding to misrepresent an affiliation.
• Extract product information through automated systems.
• Sell or commercially exploit website content.
• Remove copyright, trademark, or ownership notices.

No rights are granted except those expressly provided in these Terms.

SECTION 17 — CUSTOMER REVIEWS, FEEDBACK, AND SUBMISSIONS

If you submit a review, photograph, video, suggestion, comment, idea, or other content, you confirm that you have the right to submit it.

You grant FurWing Market a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, distribute, and display that content for operating, improving, and promoting the store.

You remain responsible for the accuracy and legality of your submissions.

Submitted content must not:

• Infringe intellectual property or privacy rights.
• Contain false or misleading claims.
• Include unlawful, abusive, defamatory, obscene, or threatening content.
• Include malware or harmful code.
• Impersonate another person.
• Contain unauthorized advertising or spam.

We may review, refuse, edit, or remove submitted content when reasonably necessary.

We are not required to maintain submissions confidentially, provide compensation, or respond to every submission.

SECTION 18 — ERRORS, INACCURACIES, AND OMISSIONS

Information on our website may occasionally contain typographical errors, inaccuracies, or omissions involving:

• Product descriptions.
• Images.
• Prices.
• Discounts.
• Availability.
• Shipping costs.
• Delivery estimates.
• Product specifications.

We reserve the right to correct errors, update information, change availability, or cancel affected orders when necessary.

We are not obligated to update every piece of information except where required by law.

SECTION 19 — PROHIBITED USES

You may not use our website or services:

• For unlawful, fraudulent, or malicious purposes.
• To violate applicable laws or regulations.
• To infringe intellectual property, privacy, or other legal rights.
• To submit false, misleading, or fraudulent information.
• To harass, threaten, abuse, defame, or harm another person.
• To distribute malware, viruses, or harmful code.
• To interfere with the security or operation of the website.
• To gain unauthorized access to accounts, systems, or information.
• To collect customer information without authorization.
• To send spam, phishing messages, or deceptive communications.
• To impersonate another person or organization.
• To bypass security, access, purchase, or geographic restrictions.
• To scrape, extract, copy, or harvest website data using unauthorized automated tools.
• To use the website in a way that could damage FurWing Market, Shopify, our partners, or other customers.

We may restrict or terminate access when we reasonably believe that these Terms have been violated.

SECTION 20 — SUSPENSION AND TERMINATION

We may suspend, restrict, or terminate access to the website when necessary to:

• Protect customers or the store.
• Prevent fraud or abuse.
• Comply with legal obligations.
• Investigate suspected violations.
• Address security risks.
• Enforce these Terms.

Termination does not eliminate payment obligations or liabilities arising before termination.

Sections that should reasonably survive termination, including intellectual property, liability, indemnification, privacy, and governing law, will remain effective.

SECTION 21 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free.
• Every product will remain available.
• Delivery estimates will always be achieved.
• Website information will be free from every error.
• Products will satisfy every individual preference or expectation.

Any warranties that cannot legally be excluded remain unaffected.

Nothing in these Terms excludes mandatory consumer guarantees or statutory rights.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, FurWing Market and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.

This may include loss of profits, revenue, savings, data, business opportunities, or replacement costs.

Our liability will not be limited where doing so would be prohibited by law, including liability that cannot legally be excluded for fraud, intentional misconduct, or other protected matters.

Customers remain responsible for using pet products safely and according to instructions.

SECTION 23 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless FurWing Market, Shopify, and their respective affiliates, partners, employees, contractors, agents, and service providers from third-party claims arising from:

• Your violation of these Terms.
• Your unlawful use of the website.
• Your infringement of another person’s rights.
• False or unauthorized content submitted by you.

This section does not apply where prohibited by mandatory consumer law.

SECTION 24 — FORCE MAJEURE

We are not responsible for delays or failures caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, fires, wars, civil disturbances, epidemics, government actions, customs delays, labor disputes, transportation failures, supplier disruptions, power failures, and internet or telecommunications outages.

We will make reasonable efforts to resume affected services when possible.

SECTION 25 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

SECTION 26 — WAIVER

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

A waiver is valid only when clearly given by the party granting it.

SECTION 27 — ENTIRE AGREEMENT

These Terms, together with the policies referenced on our website, form the entire agreement between the customer and FurWing Market concerning the use of the store and its services.

They replace prior communications or understandings relating to the same subject matter.

SECTION 28 — ASSIGNMENT

Customers may not transfer their rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a sale, transfer, restructuring, or change in operation of FurWing Market, subject to applicable law.

SECTION 29 — GOVERNING LAW

These Terms are governed by the laws applicable in the jurisdiction where FurWing Market is established, without depriving customers of mandatory consumer protections available in their country of residence.

Any dispute will be handled by a court or authority with lawful jurisdiction over the matter.

SECTION 30 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in:

• Our business practices.
• Products or services.
• Applicable laws.
• Shopify features.
• Security or operational requirements.

The current version will be published on this page.

Material changes will take effect as required by applicable law.

Continued use of the website after an update becomes effective represents acceptance of the revised Terms, except where separate consent is legally required.

SECTION 31 — CONTACT INFORMATION

Questions about these Terms, products, orders, shipping, returns, refunds, or other matters may be submitted through the Contact Us form available on our website.

Customers should provide accurate contact details and their order number when applicable, so our customer support team can review and respond to the request.

For return requests, customers must not send products back before receiving approval and return instructions from our support team.